At Al-Arid, we strive to provide an exceptional online shopping experience for our customers. Our goal is to ensure customer satisfaction and convenience when shopping with us. This policy outlines the terms for product replacement and returns.
Products Eligible for Replacement and Returns:
We accept replacement and return requests for the following cases:
- Products that arrive with defects or damage.
- Products that do not match the description provided on the website.
- Incorrect products delivered in the order.
- Products that were improperly delivered.
Replacement and Return Guidelines:
- Replacement or return requests must be submitted within 14 days of receiving the product.
- The purchase invoice or proof of purchase must be included with the replacement or return request.
- The product must be in its original condition, unused, unwashed, and include all original tags and accessories.
- If the replacement or return is due to an error on our part, we will cover the shipping costs.
- For other reasons, the customer may be required to pay shipping costs.
Replacement and Return Procedures:
- Contact our customer service team through the website and submit a replacement or return request.
- The request will be reviewed by our technical support team, and the customer will be informed of approval or rejection.
- If approved, the customer must send the product to be replaced or returned to the address provided by us.
- Once the product is received and inspected, the replacement or return will be processed, and compensation or a refund will be issued accordingly.
Note:
- Customers must contact customer service through the website for further details on the replacement and return procedures.
- We reserve the right to modify this replacement and return policy at any time without prior notice.